1. Information We Collect
We collect several types of personal information to facilitate your booking, travel experience, and customer support:
- Personal Identification Information: This may include your name, email address, phone number, nationality, passport details, and other personal contact information.
- Travel Details: We collect information related to your travel preferences, including the tours you are interested in, travel dates, hotel preferences, and special requests.
- Payment Information: If you book a tour or purchase a service, we collect payment details such as credit card numbers or bank account information through secure payment gateways.
- Travel History: If you have booked travel services with us before, we may retain records of past tours, itineraries, and other relevant travel history.
- Usage Data: This includes data on how you interact with our website, mobile applications, or other digital platforms (e.g., IP addresses, device type, pages visited, and time spent on the site).
- Customer Service Information: We may store communication records such as emails, phone calls, or messages exchanged with our customer support team.
2. How We Use Your Information
The personal information we collect is used for various purposes related to providing and improving our travel and tour services:
- To Process Bookings: We use your personal information to process and confirm your tour bookings, reservations, and travel-related services.
- To Provide Services: To arrange transportation, accommodation, guides, and other aspects of your travel experience, based on the services you have booked.
- To Communicate with You: We use your contact details to send booking confirmations, travel itineraries, event updates, customer service support, and promotional offers.
- To Improve Our Services: To enhance our travel experiences, website usability, and customer service by analyzing feedback and usage data.
- For Marketing and Promotions: With your consent, we may send you information about new tours, special offers, discounts, and news related to travel in Russia. You can opt out of marketing communications at any time.
3. Data Sharing and Disclosure
We respect your privacy and will not sell, rent, or trade your personal information. However, we may share your information in certain circumstances:
- Third-Party Service Providers: We may share your information with trusted third-party partners or service providers to fulfill services you have booked, such as hotels, airlines, transportation providers, tour guides, or travel insurance companies.
- Legal Compliance: We may disclose your personal information if required by law, such as in response to a subpoena, legal order, or government request, or to protect our rights, property, or the safety of our customers.
- Business Transfers: If Russian Travel and Tours undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.
- With Your Consent: We may share your information with third parties if you have given your explicit consent, such as when you opt-in for marketing communications or allow us to share your details with certain partners.
4. Data Security
We employ a variety of security measures to protect the confidentiality and security of your personal information. These measures include encryption, secure servers, and regular security audits to ensure that your data is kept safe from unauthorized access, disclosure, or alteration.
However, please be aware that no method of data transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can request access to the personal data we hold about you and request corrections or updates to any inaccurate or incomplete information.
- Opt-Out: You can opt-out of receiving marketing emails or other promotional communications from us by clicking on the “unsubscribe” link in any communication or by contacting us directly.
- Data Deletion: You may request the deletion of your personal data, subject to our legal obligations and contractual requirements. We may retain certain data for record-keeping or legal purposes.
- Cookie Preferences: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website or certain features.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and to analyze website traffic and usage. Cookies are small text files stored on your device that help us remember your preferences and improve website functionality.
- Types of Cookies:
- Essential Cookies: Necessary for the proper functioning of our website and services (e.g., for booking forms and navigation).
- Performance Cookies: Help us understand how users interact with our website, such as which pages are most visited.
- Targeting Cookies: Used to display personalized advertisements and promotions to you based on your browsing behavior.
- Managing Cookies: You can control the use of cookies through your browser settings. If you choose to disable cookies, it may limit some functionality on our website.
7. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information immediately.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically. When we do, we will post the revised policy on our website and update the “Effective Date” at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your privacy.